Faq

The Box

I'm having trouble assembling my box. What do I do?
What materials can I put into Shred a Box?
Are staples and paper clips ok?
What materials are not accepted?
How do I use Shred a Box?

Services

Can you pick up boxes at my home or office?
Can I drop off my boxes to your facility?
Can I buy Shred a Box at any brick and mortar stores?
Is Shred a Box secure?

Shipping

If I buy boxes online, how is return shipping handled?
What happens if I lose my shipping label(s)?
My box is full now – what do I do?
Can I opt out of your return shipping and handle it on my own?
How do I schedule a return pickup for my package?
What is included in the shipping charges displayed during checkout?
How long will it take to get my order?

The Process

How do I know when my box has been destroyed?
How does the Shred a Box process work?
How long will my destruction videos be available online?
How do I know it's my box in the video?
Why am I not receiving the destruction email alerts?
Will my box ever be opened?
I keep forgetting to re-order boxes. Does Shred a Box offer an auto-renewal feature?

Compliance

What is HIPAA?
What is FACTA?
What is NAID?
Does Shred a Box offer regulatory compliance?

Website

Why is my Promo Code not working?
I received the Confirmation of Destruction email, but the link to the Certificate of Destruction is not working from my Smart Phone and Tablet.
I forgot my username and/or password. What do I do?
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