Please refer to the directions for use on the back of the box which includes box assembly instructions. Still having trouble?  Feel free to contact us and a member of our customer care team will be happy to walk you through it.

The following items are accepted:

• Paper - all types
• Card stock
• Paperboard
• File folders
• Envelopes - with or without windows
• Paper Notebooks
• No heavy binders please

Electronic items including hard drives, solid state drives and cell phones can be mailed in for destruction by ordering the appropriate product. Please visit our Products page for more detials.

Yes. The following items are acceptable in very small amounts. Please keep these items as limited as possible:

• Staples
• Paper clips
• Binder clips
• Tape
• Rubber bands
• Notebook spirals

Please do NOT include any of the following items under any circumstances. Boxes received with these items may result in loss of service:

• 3-ring binders
• CDs / DVDs
• Electronics
• Credit cards
• X-rays
• Film
• Metal
• Plastic
• Trash
• Food

Electronic items including hard drives, solid state drives and cell phones can be mailed in for destruction by ordering the appropriate product. Please visit our Products page for more detials.

Directions For Use:

#1. Set Up

• Pull the box open while pushing the bottom down onto a hard surface like a table.
• Secure the top panel into place.
• Note the convenient open and close chute for inserting material.
• Apply the provided return shipping label to the top of box within the indicated brackets.

#2. Uniquely Identify

• We encourage that you mark the top of your box with something unique in the open space to the right of the return shipping label.
• This will help you confirm that it’s your box in the destruction video.
• Your identifier can be text, a symbol or even a sticker that only you will know.

#3. Ship

• When box is full, seal it shut using the provided security tape.
• Schedule a pickup with the return carrier either online or over the phone.
• When destruction is complete, you will receive an email alert with links to the destruction video and certificate of destruction.

Yes.  We offer a convenient pickup service for large jobs and one-time purges/cleanouts.  Please contact us for more information, to obtain a quote, or schedule a pickup.

Drop-off is currently unavailable however please contact us at 844-747-3326 to make arrangements for  a drop off

Shredding Facility:
159 Frontage Road
MAnchester, NH 03103

Please call us ahead of time at 844-747-3326 to schedule an appointment.

Shred a Boxes are available for sale at our shredding facility located at 159 Frontage Rd Manchester, NH 03103 Monday-Friday 9:00AM-4:00PM. Each Shred a Box measures 14"x11"x14" and holds up to 35 lbs. The cost is $11.95 each (includes shredding).

Absolutely.  And here’s why:

• We never open your box or directly handle your confidential information.  The entire box is shredded unopened.
• Our custom made box is specifically designed to withstand the shipping process at maximum return shipping weight. 
• Our extra strength security tape seals the box completely shut so that not one file will be lost in transport. 
• We allow you to choose the carrier that you feel most comfortable with to handle the return shipping.  Did you know that both Fed Ex and UPS have an A+ rating from the Better Business Bureau (www.bbb.org)?
• We provide you with a tracking # for every box returned so you can verify that your package safely arrives at our secure facility.
• You may also verify that the package has arrived in good condition by watching the destruction video.
• Our secure https website keeps your personal information safe during the checkout process and we never store your credit card information.

In addition, we never share your personal information with any other 3rd party, period.  For more information, please review our privacy policy.

During checkout, we will provide the shipping rates for using Fed Ex, UPS and USPS as the return carrier for all of the boxes in your order.  You will be able to select which carrier you prefer and that charge will be added to your purchase.  Based on your selection, the appropriate return shipping label(s) will arrive with your order.  All you'll need to do is apply them to each box as you're ready to ship and schedule a pickup with the carrier, at your convenience.

Alternatively, you may choose to Opt Out of our return shipping offerings if you already have an account with a carrier, if you would like to use a non-offered carrier or perhaps you'd like to drop the boxes off to our office in person.  By selecting the Opt Out option, we will not charge you for return shipping and we will not include return shipping labels with your order. 

We can re-send any lost or damaged labels for you at no extra charge.  Please contact us and a member of our customer care team can assist you.

Step #1:  When box is full, peel off the adhesive strip from the security tape (located at top-front of box) and seal box shut.  This will keep your files safe during shipping.  Feel free to add extra shipping tape if you prefer.

Step #2:  Affix the provided shipping label to top of box within the indicated brackets.  This label will reflect the preferred carrier previously chosen at time of checkout.  If you opted out of our return shipping service, you will need to attach your own shipping label or information to the box.

Step #3:  To better identify your box when watching the destruction video, feel free to add a unique identifier to the top of the box such as a name, label, etc. that only you will know.  When you see this identifier in the video, you'll know for sure that it's your box.

Step #4:  Schedule a pickup with the carrier chosen at checkout either online or over the phone at your convenience and according to your schedule.  Another option is to bring the box to your carrier's local branch.  Keep the box somewhere safe until then.

Step #5:  We will send you an email alert once your box has been destroyed.  At that time, your confirmation video and certificate of destruction will be available.  Simply login to your account to view and/or download these files.

Yes.  Simply choose the Opt Out option at the Select Return Shipping page during checkout and we will not charge you for return shipping.  This option is called "I choose to handle return shipping on my own."  By selecting this option, we will not send return shipping labels with your order and it will be up to you to handle shipment back to our facility.  Please note however, that you will still be charged for the order's outbound shipping and handling costs.

If you opt out of return shipping, please return your filled box(es) to 159 Frontage Rd Manchester, NH 03103 either by mail or in person Monday-Friday 9:00AM-4:00PM.

Here is the contact info for scheduling a pickup with your chosen carrier.  Scheduling online is the preferred method for each carrier but you may also do so over the phone.  Alternatively, you may drop off the box at your local branch.

FedEx:

Web: https://www.fedex.com/grd/rpp/ShowRPP.do
Phone: 1-800-463-3339

UPS:

Web: https://wwwapps.ups.com/pickup/schedule
Phone: 1-800-742-5877

USPS:

Web: https://tools.usps.com/go/ScheduleAPickupAction!input.action
Phone: 1-800-275-8777

The shipping charges displayed on the "Select Return Shipping" page next to each return carrier include the following:

• Outbound shipping for all of the boxes/products in your order (carrier chosen by Shredabox)
• Return shipping labels for all of the boxes in your order according to your selected carrier
• A small shipping & handling charge
• Tracking #s for both the outbound and return shipments
• Scheduling a pickup for each box being returned*

The shipping charges for the Opt Out option include the following:

• Outbound shipping for all of the boxes/products in your order (carrier chosen by Shredabox)
• A small shipping and handling charge
• Outbound tracking #

FedEx Ground, UPS Ground and USPS Priority Mail are the services offered for return shipping.

Because the security of your information is important to us, we allow you to choose the return carrier you are most comfortable with.  You even have the option to Opt Out of return shipping altgether if you'd rather use your own shipping account, use a non-offered carrier or you may even drop the boxes off at our corporate office.

*Note: When FedEx and/or UPS assess a fee for scheudling a pickup, it is included in our shipping charges.  To avoid these charges, you may choose to Opt Out of our return shipping offerings and drop your boxes at a retail location or drop box.  However, you will not receive return shipping labels with your order and you will be responsible for your own return shipping.

Generally, it will take 1-2 business days for your order to ship and another 1-2 business days for delivery depending on carrier and distance.

We will send you an alert via email letting you know that your box has been destroyed.  This alert message will include a link to a video showing your box being shredded.  It will also provide a link to view and download your certificate of destruction from your online account.

Fill It…

• Login or create a free online account.
• Order the boxes that best suit your needs or use your own.
• When you receive your order, setup the box(es).
• Fill the box(es) with your confidential items each day (paper only).

Ship It…

• When full, seal the box(es) using the provided security tape.
• Apply the return shipping label(s) provided with your order.
• Schedule a pickup with the carrier you chose during checkout.

Watch It Get Destroyed…

• Once received at our facility, your box is video-recorded as it’s being destroyed.
• The entire box and its contents are destroyed.  No one ever opens your box.
• We will send you an email alert when the shredding process is complete.
• Login to your account to watch the confirmation destruction video and view your box as it’s shredded.
• A certificate of destruction for each box is available as well.

Other Useful Information

• Our boxes are not difficult to set up, but written instructions are included just in case.
• A tracking # is provided for every box returned so you can verify that it safely arrived at our facility.
• You may add notes to your order so you can keep track of what was shredded and when.
• You may choose the auto-renewal feature on an order and we will automatically send you boxes according to your chosen preferences.
• If you’d like extra assurance that the box in the video is yours, we recommend that you mark the top of the box with something unique that only you will know.  When you see it in the video, you’ll know it’s your box.

Visit our Product Page to order boxes and get started right away.

Due to server storage limits, videos will be available online for 90 days from the timestamp of their original upload.  We recommend that you download them at your earliest convenience prior to the expiration of this time limit.  We will send you a reminder email 5 days prior to each video's removal.

Every box is implanted with an RFID chip which is scanned at the facility prior to being recorded.  This chip contains a unique identifier that ties the box with your account.  That is how our system knows which box is yours.

Additionally, we encourage our customers to mark the top of their box with something original and anonymous that will be easily recognizable in the video.  This may include marking the box with text, symbols, stickers, etc.  When you see your unique marking in the video, you'll be sure the box is yours.

Check your Spam or Junk Mail folder.  It’s possible the alert emails have ended up there.  Also, double-check that the subscription option for "Receive Destruction Alert Emails" is checked off for your account.  To view or edit this selection, login to your account and select the My Profile page.

We will not open your box prior to shredding.  Instead, the entire box is shredded along with its contents so no one except you ever directly handles your confidential information.

The only exception is if a large amount of metal is detected inside your box.  To protect our shredding equipment, every box passes through a metal detector prior to entering the shredder.  If metal is detected, we have no choice but to open the box for the sole purpose of removing the metal objects before the remaining contents are destroyed.

The detector sensitivity is set so that staples will not be triggered.  However, large binder clips, 3 ring binders and other non-accepted items will likely set it off.  Please avoid including non-accepted items to ensure that your box does not have to be opened.

Yes.  We offer an optional auto-renewal feature to take the hassle out of remembering to re-order Shred a Boxes or the Use Your Own labels.  To enable auto-renewal and set up your preferences, click on the icon on the My Cart page that appears next to each product as they are added to the Cart. 

If enabled for a product, our auto-renewal process will automatically send you Shred a Boxes or Use Your Own labels according to your chosen preferences.  Our time-based option resends boxes every week/month/quarter or the stock-based option resends boxes as you run low.  Enable and set up your auto-renewal preferences on the My Cart page and take the hassle out of remembering to re-order your favorite products.

HIPAA stands for the Health Insurance Portability and Accountability Act of 1996 and establishes national standards for the security of protected health information.  Part of the language in the act requires that covered entities take appropriate and reasonable safeguards to prevent unintended use of this protected data. 

Entities that are likely covered by this act include:

Health Care Providers:

• Doctors
• Dentists
• Psychologists
• Chiropractors
• Nursing Homes
• Pharmacies

Health Plans:

• Insurance companies
• HMOs
• Government programs
• Company health plans

For more information on HIPAA, please visit http://www.hhs.gov/ocr/privacy/

FACTA stands for the Fair and Accurate Credit Transactions Act of 2003 and requires that entities use reasonable and appropriate measures to dispose of information derived from consumer reports.  Examples of this type of information include but are not limited to credit reports, credit scores, employment background, residential history and medical history. 

Entities that likely require compliance include:

• Employers
• Landlords
• Government agencies
• Mortgage brokers
• Auto dealers
• Insurers
• Lenders
• Attorneys
• Consumer reporting firms

For more information on FACTA, please visit http://www.gpo.gov/fdsys/pkg/PLAW-108publ159/pdf/PLAW-108publ159.pdf

NAID is the National Association of Information Destruction and serves as the leading international trade association for the information destruction industry.  NAID-compliance indicates that an organization adheres to NAID’s required standards and ethics and is therefore considered a certified service provider. 

A facility that shreds confidential matieral must have strict protocols in place to ensure the security of confidential material throughout all stages of the destruction process including handling, transporting, storing materials prior to destruction, and the destruction itself.  Some protocols include 24-hour security surveillance, restricted access, and working sprinkler systems.  In addition, NAID’s extensive 3-level background screening ensures that no one with a criminal record will be handling your material and unannounced NAID audits ensure the facility meets all protocols on an ongoing basis.

For more information about NAID, please visit their website at http://www.naidonline.org/nitl/en/index.html

Utilizing a 3^rd party destruction vendor is one way to establish corporate compliance to these regulations.  Plus, the tracking and accountability built into the Shred a Box process offers a more robust compliance option than many other services.   Destruction videos, certificates of destruction, and online order history are some of the features that can help your company meet its compliance needs.

To ensure that the promo code is recognized correctly:

• Type the promo code into the box.  Do NOT use copy/paste.  Do not include any extra spaces.
• Hit the Save icon that appears to the right of the text box.  The discount should now be visible in your cart.
• If the Save icon does not appear and you are using a Smart Phone or Tablet, please try again from a desktop or laptop computer.  Some Smart Phones and Tablets do not recognize our promo codes and we are working hard to resolve this.

If you are following the steps above and receive an error message that the promo code is not valid, please contact us.  It may be possible that the promotion has ended but a new one may be available.

We are experiencing a technical issue preventing our customers from viewing the certificate of destruction using the emailed link from mobile devices.  We apologize for this inconvenience.
We are working hard to resolve this.  For now, you can still access the certificate by logging into your online account and selecting the certificate from the applicable order on the My Account page.

Please visit https://shredabox.com/Account/Login and click on the link "Forgot Username/Password."  We will immediately send you an email containing your username and a link to reset your password.

Email confirmation of document receipt and all scanning operations are executed at our corporate office in New Hampshire, where we have no state sales taxadded to your invoice.

We are very familiar with handling confidential documents. Our Medical Department handles Custodianships for retired doctors across the US and our Operations team continues to securely process sensitive documents across all industry types. We provide pick-up and delivery services throughout the country with all our vehicles being equipped with GPS tracking and highly trained transportation specialists. The Ship & Scan serviceenables ourcustomers to digitize their personal or work files irrelevant of document type, schedules, or quantity. With this service, the transportation is handled through UPS or FedExallowing additional scheduling flexibility for pick-up and delivery,parcel tracking,and highly trained specialists.Both UPS and FedEx have comprehensive GPS tracking that offers a strong sense of security and can show exactly where the package is.

Shipping carriers independently insure each box for $100. If more insurance is required, let us know. The extra insurance charges will be added to your invoice and agreement.

We do notrequire customers to use our boxes. Any FedEx, UPS,USPS or Amazon box is acceptable.

Document preparation and document imaging are both included in this service –including staple / paperclip removal & moving post-it style papers for full document visibility.

You can expect 3-5 business days for your records to reach our records center.Once at our facility, it is dependent on our small projects queue. Typically, the scanning of 1 or 2 file boxes will take roughly 7 business days.

Files we cannot identify are indexed as “NONAME FILE”, allowing you to name them accordingly

OCR stands for Optical Character Recognition. It converts printed characters into digital text, allowing your scanned PDF image to become a searchable document.

Morgan Records Management provides a Certificate of Destruction.

Yes, Morgan Records Management can send an encrypted thumb drive to your location, according to the product options you choose.